Privacy Policy

Last updated: January 28, 2016.

Forila.com ("Website") is owned and operated by Oakwood Technology, Inc. ("we" or "us"). We respect the privacy of our customers, registered members ("Members") and users, and have developed this Privacy Policy to demonstrate our commitment to protecting your privacy.

The purpose of this Privacy Policy is to inform you of:

  • What information we may collect from you when you visit our website and why we collect it.
  • How that information may be used, and with whom it may be shared.
  • Your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our Website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

Why do we gather information?

Forila.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide you with an enhanced and more personalized shopping experience, and to inform you of special offers and discounts from us and selected third parties.

What information do we gather?

We collect information through our Website, emails, mail, and telephone, including when you:

  • place an order
  • participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations
  • engage in other activities, services, products and resources we make accessible to our customers, members or users

Depending on how you interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address
  • billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address)
  • gender and birth date, if you choose, or are otherwise required to, enter such information
  • products purchased
  • any promotion or gift card code and related information
  • any other information you provide to us.

Information you provide may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send orders. Other Members do not have the right to view and edit your Address Book entries.

Upon completing a purchase with Forila, a customer is automatically opted in for e-mails. To opt out, please e-mail: unsubscribe@Forila.com.

When you use the Ratings & Reviews or the Question & Answer services you will become a registered user (if you aren’t already) and any personal information you submit will become part of your profile, as maintained by Forila.

How we use "Cookies" and "Action Tags"

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Forila.com Website, such as the cart, may not function properly.

We have relationships with third parties who may receive non-personal information directly from the cookies placed by our Website on your computer to assist in analyzing our business and customers.

Our Website also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, our Website does not currently use action tags to collect or transfer personal information.

How we use the information we collect

In general. We may use information that we collect about you to:

  • deliver the products and services that you have requested
  • manage your account and provide you with customer support
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others
  • communicate with you about products or services that may be of interest to you either from us or other third parties
  • develop and display content and advertising tailored to your interests on our site and other sites
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes
  • enforce our terms and conditions
  • manage our business
  • perform functions as otherwise described to you at the time of collection

Please review "Your choices about collection and use of your information" below.

With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers:
    We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, supporting our Website functionality, and supporting contests, sweepstakes, surveys and other features offered through our Website. These service providers may have access to personal information needed to perform their functions but will not be permitted to share or use such information for any other purposes.
  • Business partners:
    When you make purchases, reservations or engage in promotions offered through our Website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant. We will always provide you with the opportunity not to share information with these businesses (see the Your choices about collection and use of information).

Other Situations

We also may disclose your information:

In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside Canada.

Aggregated and non-personal information: We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Website and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our Website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Third-party websites

There are a number of places on our Website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and in some instances provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.

How you can access your information

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.

You also may choose to remove your account at any time by contacting us. After you close your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time. If you delete your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take action we deem necessary to protect the integrity of our Website or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.

Your choices about collection and use of your information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; post a comment to a blog; or initiate other transactions on our website.

If you register on our website, you will be given the choice as to whether you want to receive email messages about special offers. You may modify your choice at any time on the My Account page, available through a link on the home page of our Website. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.

How we protect your personal information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

We want you to feel confident using our Website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.

Blogs

We may provide areas on our Website where you can post information about yourself and others and communicate with others. Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

Children's privacy

Our Website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. We recommend that you check our Website from time to time to inform yourself of any changes to this Privacy Policy or to any of our other policies.

How to contact us

If you have any questions about this Privacy Policy, please contact us by e-mail (help@forila.com) or postal mail as follows:

Privacy Officer
Forila.com
150-10451 Shellbridge Way
Richmond, BC, Canada
V6X 2W8